The Great Insurance Fraud

SiliconAngel

1 AYC Bar
Location
Perth, WA
First Name
SA, Trevor
Drive
'99 Legnum VR4 Black MT
Believe it or not Dion, I still don't have insurance. That's not for lack of trying, though - I literally CANNOT get insurance because I have a license suspension on my record. No, not even third party. When my partner looked at getting her insurance moved to Shannons, they even went so far as to stipulate that her insurance wouldn't cover her if I drove the car. I have to wait until my suspension falls off my five year record before I can get insurance. Bear in mind I've only lost my license for points, and not very exciting fines at that. I've never had any criminal convictions for dangerous or reckless driving and I don't even drink at all. Pretty insane huh?

Why didn't I take it to the ombudsman? I actually raised this with my lawyer early on and was advised against it at the time. I do intend to follow it up with them, its just a matter of finding half an hour to sit down and do it (during business hours, which sounds a lot easier than it is).

The only reason I haven't mentioned the insurer by name is because of our lack of freedom of speech legislation in Australia. If I name the insurance company they can sue me for defamation, even though the facts are 100% accurate and I can prove it. Given the costs they can claim, they could stick it in the Supreme Court which would cost me in the vicinity of 100k to half a mil even before I saw the court room. They could also sue OzVR4, as we have no protections for websites in such a situation either. It's a pretty huge failing of Australian law that we still have this problem - back in 2000 Overclockers Australia was shut down for six months for exactly this reason, and that was by a single computer store. Imagine what one of the largest multinational insurance companies (2008 revenue of €92.8 billion) in the world could do...

On the topic of accountability, insurance to insurance claims aren't double-checked by the debtor, in fact no money changes hands. Insurance companies have claims back and forth against each other hundreds of thousands of times a year. So they simply keep track of all their claims against each other and once a year they tally it up and pay each other the difference. THAT is why it doesn't work - it's a system ostensibly based on trust that EVERYONE knows is fundamentally and endemically corrupt. But they don't care, you know why? Because at the end of the day, they don't pay - you do.

I can give you the name of my legal team - they're called SRB Legal, and the partner in charge of the relevant department is Trevor Darge. They really were brilliant helping me with this so I can't recommend them highly enough. I can't, however, give you the name of the assessor, as he provided his assessment under stipulation of anonymity - his company does work for the insurer in question, and there are (once again) no protections in law for insurance companies strong-arming professionals in this industry to keep them quiet (which is one of the reasons I didn't just go the ombudsman - none of the professionals I talked to was willing to talk to them on the record). Its also one of the reasons I settled and DIDN'T go to court - I may have had to subpoena him as a hostile witness, and he simply wouldn't have provided the evidence I needed in that case.

Yep, its a dirty business :(
 

mookers

puri puri
Location
Frankston, Melbourne, VIC
First Name
Derek
Drive
CL9 Accord Euro Lux, GE Jazz VTi, Evil Supervillain Chair, Homemade Portable Square Drumkit
I really don't think it matters which insurance company it was, actually. I'm sure they all behave the same. They'd have to, or else they'd get beaten by the competition.
 

gorgath

Leaving Skid Marks
Location
NSW
First Name
Irwin
Drive
1997 Legnum RED!!!
As everyone said, well done for betting the odds and sticking to your principles.

Now, on the other note. I know what insurance company that you are talking about since you have mentioned their revenue :). It is actually one of our top 20 customers and we recently upgraded their data centres.

EDIT: or maybe not.
 

matchtheclown

Time p33nt
Location
nsw
First Name
hugh
Drive
99 VR-4 Type S Man
Wow, Good work sticking it to the man. I'll be going the same way if I ever have to.

When I was a kid (17) I wrote off my car and did some damage to a ute. I had no insurance. I got slapped with a $5,500 bill. I didn't question it. The repairs listed stuff like a new radiator and a bunch of front end parts which clearly were not damaged. I did tell them I was a poorly student and could only afford to pay them off at $25 / fortnight. I'm sure that ended up costing them more in the end.


Another way to swing it if you want to screw them. Agree as above but get a bunch of legitimate stuff stating how you can only pay $5/$10 a week break down of costs etc. Regularly miss payments and continually make them follow you up.

A mate of mine has had an insurance company after him for $16,000 now for about 5 years paying them like this. The most recent offer to settle it was $4,000 which he refused, he tells them he is happy to keep paying it off at the agreed rate. (they have made him offers twice a year since it happened). It costs them a lot to chase money in this way and with repayements so small it ends up costing them anyhow. Hardly a solution, not a bad way to make them work for it though.
 

VR-04-TT

1 AYC Bar
Location
NSW
First Name
Paul
Drive
2005 Liberty 3.0R Spec B
Believe it or not Dion, I still don't have insurance. That's not for lack of trying, though - I literally CANNOT get insurance because I have a license suspension on my record.

I got insurance through DAWES no drama at all. Do you want their details? I lost my licence from an accumulation of demerit points as well.

Shannons made me jump through hoops and then tried to insure it for way less than it was worth, THEN tried to charge me more to insure it for what it was actually worth!
 

frozen

1 AYC Bar
Lifetime Member
Location
Queensland
First Name
Josh
Drive
1990 Mitsubishi GTO
Formerly: 1996 Galant VR-4
i had a 6 month suspension from losing all my points, going to court, getting it back on good driving behaviour period, then losing another 3 on top.

Straight after the suspension ended i bought my VR4 and insured it with Just Car. Did i mention i was 19 when i got it? and my premium was something like 1200. now its more like 900 with a flexi excess.
 

SiliconAngel

1 AYC Bar
Location
Perth, WA
First Name
SA, Trevor
Drive
'99 Legnum VR4 Black MT
Just Car wanted nearly $2k a year and only wanted to insure it for $15k, and THEN they told me I 'didn't meet their requirements' ;) That was ok though, 'cause they didn't meet mine :p
 
G

Guest

Unregistered
As an underwriter for a large well known specialist car insurance company...I can say you got a raw deal by said company (i wont say who, but just by reading your posts I know who it is...its nothing new for that company and they have been in the spot light many times for similar practice).

Having worked in claims for a number of years, I can confirm what you said about an insurance must document all quotes, assessors reports, final repairs invoices, photo's, supplementary quotes/invoices for additional repairs etc. Basically everything done to a vehicle throughout the repair process MUST be documented and photographed and then if requested by the third party (in this case), it must be provided in clear visible format. No blurry photos or black and white photocopied ones etc.

This particular company was constantly pulling "tricks" to claim extra stuff or get out of paying stuff (if their client was at fault). Its why they have such a bad name.

Trev - I can PM you with who i believe it is if you like, just to confirm?

In relation to you not being able to obtain insurance, either COMP or TPO, just because of a loss of licence for accumilation of points seems a touch unbelievable. Is there nothing more too it? Are you currently licenced at the moment? How long ago was the suspension and when did you receive your licence back?

If you want help obtaining insurance I can PM and we can discuss and I can see what I can work out for you :)

Steve
 

BuzzPuppy

OZVR4 Ambassador
Lifetime Member
Location
Victoria
First Name
Gavin
Drive
レグナム Super VR-4
I'm checking out DAWES right now to compare with my Shannon's polic of two years :)
 

Macca

Showing some Leg.
Location
Toowoomba, QLD.
First Name
Craig 'Macca' Mclean
Drive
2000 Mitsubishi Legnum Type S
You guys should just tell us who it is so we don't get screwed over too.
 
G

Guest

Unregistered
I nearly did lol.

Im not 100% sure who it is, but I've got a pretty good idea - however, the company I'm thinking of, was not in the WA market when the accident occured AFAIK so I'm probably way off.
 

SiliconAngel

1 AYC Bar
Location
Perth, WA
First Name
SA, Trevor
Drive
'99 Legnum VR4 Black MT
Steve feel free to PM mate, happy to chat :)

Yeah name and shame all the way.
I don't know why you're trying to protect them, Trev.
TBH it's more about protecting OzVR4. Think about this - you are served with legal documents showing a massive multinational company is suing you for defamation in the Supreme Court for tens of millions of dollars. The first thing you do is get legal advice - you find out its going to cost you tens to hundreds of thousands of dollars in legal fees to fight. You haven't seen a court room yet, you can try to get in contact with the company in question to have the suit dropped, but they A) may WANT to go to court, or B) it might cost you tens of thousands in out of court settlement (if they feel like playing nice). It doesn't MATTER that what you've said is factual, you have to get your day in court to prove that, and just getting there will bankrupt you. And if you're a website, it doesn't even matter that what was said wasn't even said by YOU - it's enough that you're hosting the content.

This is the current legal situation in Australia - there are utterly no legal protections for freedom of speech here, so you have to fight it out in court if you wish to clear your name. If we had constitutional freedom of speech laws such cases would never even get to court, they'd be thrown out by the pre-trial hearing, if not sooner.

This thread isn't really about any particular insurer specifically, anyway - this sort of practice is common-place throughout the industry. It also doesn't affect you if you're insured by that particular insurer (other than your high premiums). I wanted people to be aware that this sort of thing goes on, that you can definitely fight it if you have the energy and commitment and, most importantly, just how corrupt the system is and how much it's costing all of us.
 

Macca

Showing some Leg.
Location
Toowoomba, QLD.
First Name
Craig 'Macca' Mclean
Drive
2000 Mitsubishi Legnum Type S
I get where your coming from just had a thought that I don't want to be with an insurence mob that does that stuff so just wanted to know the company.
 
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